ICT Service Hoshizaki Europe Holdings B.V.

You can report incidents and submit your IT service requests trough this portal.

To report an incident, please send an email to [email protected] or create a ticket in this portal.

To submit a generic IT service request, please follow the instructions provided in the Service catalogue section of this portal.

The resolution time targets for the different types of requests are as follows:

• Critical incidents   (can not work any more)                                          4 business hours 
• Normal incidents   (can not print, reset password)                              8 business hours
• Service Request     (Extra software)                                                        5 business days
• Hardware request                                                                                      10 business days (due to shipping time)

Please note that some requests need prior approval of your manager or the management of Hoshizaki Europe BV.